Delivery and Returns

Mainland UK (not including the Highlands)

Delivery Timescales – 2 to 3 working days. Not guaranteed.

Delivery Service –  All orders are sent via UPS on a fast tracked service. If you would like the tracking number for your parcel, please contact us. Samples are sent via Royal Mail.

Cost – 99p for x5 swatches only, £4.99 – £10.00 for all other parcels.

Highlands and Overseas

Delivery Timescales – 3 to 7 working days. Not guaranteed.

Cost – Individual prices to be calculated.

For orders placed outside of the UK, charges may be applied in line with local VAT/customs duty rates upon receiving your goods.
If you are unsure please check your local tax rates & with UPS.com

All couriers request a telephone number in case they have difficulty locating your address. No one will contact you for any other reason. We do not pass any of your details to anyone else.

Please email us before ordering if you have any questions regarding shipping.

Returns

Unfortunately, we do not offer refunds for orders unless damaged. All our fabrics are seconds, any faults/issues will be stated within the fabrics description, please check this before purchasing. We recommend ordering fabric swatches before you commit to ordering. Please contact us within 14 days of receipt of your items to inform us of any damage. You must pay for the return of the item and ensure you send back to the correct address.  Once we have received the item we will issue a full refund of the cost of the item(s) and original postage only.

Return address: DESIGNER FABRIC OUTLET, STANDFAST & BARRACKS, CATON ROAD, LANCASTER, LA1 3PA.

We reserve the right to refuse a refund if the item is not returned in a saleable condition or damaged.